Unified Communications

Remote Management Services - Remote monitoring or call-in support for your integrated communications environment , so that you have 24/7/365 access for uptime, performance, and user availability so that we can assist your team with any issues with Cisco IPCC, Unity, and Call Manager.

• Simulation Call Testing - Conduct daily call center testing to help ensure the availability of your IPTel systems
• Quality of Service (QoS) - Measuring real-time the mean opinion score (MOS) for every call to help guarantee call quality, identify jitter, and eliminate bottlenecks
• Visibility - Insight into all components of a voice infrastructure, including voicemail, station sets, gateway, and server resources